Phone based tasks

Since a step to recognize usable mobile internet services, this paper suggests a task ontology-based description technique for the model of mobile phone users. The new technique supports the description of users ’ activity and related information such as planning, prevention technique for accidents and how to solve problems that occurs on the users. Such models contribute to checking, designing and improving mobile internet services.

Mobile phone-based termination interventions use interactive features to deliver confirmation-based information, strategies, and behavioral support directly to tobacco users concerned in quitting. Typically, participants receive text messages that maintain their quit attempt, and the message content changes over the course of the intervention. Content can be developed or adapted for exact populations and communities. Messages might be tailored for individuals based on computer algorithms that match messages to information provided by the participant. Programs may be automated, and they may include text responses provided on demand to participants encountering advises to smoke. Mobile phone-based interventions might be coordinated with additional interventions, such as Internet-based cessation services or stipulation of medications.

We can, still, service any type of phone-based task, such as:

  • Lead production via Phone Surveys
  • Tech Support
  • Inbound/outbound Sales
  • Collections
  • Catalogue / Order-Processing
  • Web Chat / e-mail response
  • Welcome, Thank you, Confirmation and Retention Calls

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